Portola Hotel & Spa at Monterey Bay

This property is for guests who are 18 and older.

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards; cash is not accepted. Cashless transactions are available. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a carbon monoxide detector and a smoke detector. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 7:00 AM to 10:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. A car is not required for transportation to and from this property. Parking height restrictions apply. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Optional - Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children. Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary) Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary) Fee for wireless internet in public areas: USD 9.95 per night (rates may vary) Secured self parking fee: USD 29.04 per night (in/out privileges) Secured valet parking fee: USD 37.17 per night (in/out privileges) Pet deposit: USD 58.18 per night Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay) Service animals are exempt from fees. Early check-in is available for a fee (subject to availability). Rollaway bed fee: USD 58.18 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.