Hotel Puerta Del Sol

Name: Hotel Puerta Del Sol
Address: Avenida Lopez Mateos sur 4205, Zapopan, Jalisco, 45087, Mexico

3-Star Hotel

Guest Overall Rating

8.3

Very Good

Based on 65 reviews

Nearby Attractions

Majestic Casino0.2 mi
Galleries Theater0.3 mi
Plaza del Sol0.6 mi
Expo Guadalajara1.7 mi
World Trade Center1.7 mi

Hotel Amenities

Cleanliness

8.3

Comfort

8.3

Lani - May 26, 2026

I Booked a room with a refrigerator and microwave. When I arrived, I was placed in a room without a refrigerator, microwave, and no windows (!). I asked for a different room. The staff was nice and gave me a room all the way in the corner with windows opening into garbage and a back wall, that had a very small mechanical dial microwave from the 1950s and a very small, barely working, very old refrigerator that did not make enough cold for the freezer. I was also asked to pay extra for this room for the entire stay. There was more than one person in this room; however, they only provided soap and shampoo for one person, despite me telling the front desk and cleaning lady that there were more people. The same goes for the towels—only 2 towels were provided, and I had to go to the front desk to ask for more towels. I put a paper sign on the door in spanish for the forgetful cleaning lady to give us more soap, shampoo, and towels, but that did not help. Meanwhile, the extra towels that were given at the front desk were not shower towels; they were small, thin, old hand towels. So only 2 people could use big normal towels, and the rest used those small, thin, old hand towels. Every day I stopped at the front desk to remind them that I had more people and to please leave more towels and toiletries; they would say okay, but it just never happened. The toilet seat could not be lifted for males to use; it was broken and fell right away. The shower door was installed incorrectly so that you couldn’t turn the shower and adjust the water from the side—you would have to get in, close the door, and then be able to reach the knobs. So if you are washing small children , you would have to take a shower with them. or if you want to adjust the temperature before getting in, it is just not possible There was a stovetop that did not work, a few forks, a knife, a few plates, and cups, but there was no kitchenware to use. But the stove did not work anyway.

Rivera - Jan 09, 2026

the price is good and the restauranrt service good also

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About This Hotel

Located a short walk from Plaza del Sol in downtown Guadalajara, Mexico, this hotel features an outdoor pool and an on-site restaurant and bar. Rooms offer free Wi-Fi. Hotel Puerta Del Sol Guadalajara provides accommodations equipped with air conditioning, cable TV, and a DVD player. The bathroom features marble countertops and a hairdryer. A safe is provided and room service is available. A gym and business center make up part of the facilities at this Guadalajara Hotel Puerta del Sol. A buffet breakfast is served daily. Laundry and dry cleaning facilities are available. Don Miguel Hidalgo International Airport is 30 minute drive from Hotel Puerta Del Sol Guadalajara. Guadalajara Zoo is 25 minutes from the hotel.

Check-In Instructions

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards; cash is not accepted. Safety features at this property include a fire extinguisher and a first aid kit.

Check-In Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Amenities

Popular Amenities

Pool

Free Parking

Airport Shuttle

Free Wi-Fi

Restaurant

Room Service

Meeting Rooms

Additional Amenities

Food and Drinks

Room Service
Bar
Restaurant

Services and Conveniences

Front Desk (24-hour)
Housekeeping
Laundry Services
Laundry Facilities
Designated Smoking Areas
Non-smoking Rooms Available
Non-smoking

Sanitation Procedures

Hand Sanitizer Provided
Masks Available
Social Distancing In Place

General

Continental Breakfast
Tv
Contactless Check In/out
Surfaces Cleaned With Disinfectant

Transportation

Parking (free)
Valet Parking (surcharge)
Car Rental
Airport Transportation

Outdoor Recreation

Golf

Fitness Activities

Fitness Facility

Swimming & Soaking

Pool

Room Amenities

Internet Access (free)

Business Facilities

Meeting Space Available

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