Hotel Cielo
Calle 4norte S/N Entre 5ta Y 10av - Col, Playa Del Carmen, Quintana Roo
What guests liked
The hotel's staff consistently went above and beyond to ensure a wonderful stay, with many guests praising their exceptional service, friendly demeanor, and helpfulness.
AI summary generated from all reviews
Free Wi-Fi
Restaurant
Room Service
Meeting Rooms
Calle 4norte S/N Entre 5ta Y 10av - Col, Playa Del Carmen, Quintana Roo
Quinta Avenida
1 min walk
Chabad Playa del Carmen
3 min walk
Playa del Carmen Main Beach
3 min walk
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More About Hotel Cielo
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
With a stay at Hotel Cielo, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playacar Beach and 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal.
Near Playa del Carmen Main Beach
English, Spanish
Visa, Debit cards not accepted, Cash not accepted, Mastercard
Popular Amenities
Free Wi-Fi
Restaurant
Room Service
Meeting Rooms
Hotel Cielo Policies
Check-In
3:00 PM - midnight
Check-Out
12:00 PM
Age Restriction
This property is for guests who are 18 and older.
Check-In Instructions
Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards; cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Check-In Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
know before you go
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees
Mandatory - You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MXN 500 per accommodation, per stay We have included all charges provided to us by the property.
Optional - Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4) Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old) Nearby parking fee: MXN 250 per day (3281 ft away). The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.