Grand Velas Riviera Maya - All Inclusive
Carretera Cancún-Tulum Km 62, Playa Del Carmen, Quintana Roo
What guests liked
Guests rave about the hotel's exceptional staff, luxurious amenities, and top-notch service, with many praising the friendly and attentive team, excellent room accommodations, and world-class spa.
AI summary generated from all reviews
Pool
Free Parking
Free Wi-Fi
Wheelchair
Restaurant
Room Service
Meeting Rooms
Carretera Cancún-Tulum Km 62, Playa Del Carmen, Quintana Roo
Playa Xcalacoco
27 min walk
Tres Rios Ecopark
49 min walk
Punta Esmeralda Beach
63 min walk
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More About Grand Velas Riviera Maya - All Inclusive
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Fusion cuisine at Cocina de Autor (+12), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This all-inclusive property is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.
Near Playa Xcalacoco
Portuguese, English, Spanish
Visa, Debit cards, Cash, American Express, Mastercard
Popular Amenities
Pool
Free Parking
Free Wi-Fi
Wheelchair
Restaurant
Room Service
Meeting Rooms
Grand Velas Riviera Maya - All Inclusive Policies
Check-In
3:00 PM - anytime
Check-Out
12:00 PM
Age Restriction
This property is for guests who are 18 and older.
Check-In Instructions
Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards, debit cards, and cash. Cashless transactions are available. Safety features at this property include a security system. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.
Check-In Special Instructions
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
know before you go
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Fees
Optional - Early check-in is available for a fee (subject to availability). Late check-out fee: USD 65 (subject to availability). The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.