5-Star Hotel
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Pool
Restaurant
Guest Overall Rating
8.1
Very Good
Based on 54 reviews
Cleanliness
8.1
Comfort
8.1
9
Kurt - Oct 12, 2025
The pool ,beach and grounds are fabulous! Plenty of shade to be found around the pool and on the beach
7
Elena C. - Aug 02, 2025
Located 1 hour away from Cancun airport, a short taxi ride from Playa del Carmen (15€ taxi ride). 5min walk from hotel a small souvenirs area, pharmacy etc, all inclusive family friendly a gated community so quite safe. Tucan and Quetzal both share the common area and are located on the outside of the central jungle area with the restaurants, pools, etc. lovely to see so many animals running free around the property. All inclusive family friendly with plenty of activities for kids, large pools, and free rental of balls, ping pong , billiard. Staff was always friendly. 6 restaurants on site, the Italian and the Japanese one needed reservations. They didn’t all have open for breakfast, lunch or dinner, so sometimes long waiting to be seated. Favorite was Cozumel restaurant. Snack bar and ice cream bar, plenty of drink bars.
