Fairmont Heritage Place Mayakoba

Name: Fairmont Heritage Place Mayakoba
Address: Carretera Federal Cun Playa, Km 298, Playa del Carmen, Quintana Roo, 77710, Mexico

5-Star Hotel

Guest Overall Rating

8.8

Very Good

Based on 6 reviews

"The staff and concierge team went above and beyond to ensure a smooth and enjoyable stay."

Nearby Attractions

El Camaleón Mayakoba Golf Course0.5 mi
Playa Xcalacoco2.9 mi
Gran Coyote Golf2.9 mi
Tres Rios Ecopark3.1 mi
28 de Julio Square4.0 mi

Hotel Amenities

Cleanliness

8.8

Comfort

8.8

Margaret - Dec 26, 2023

Heritage is a cluster of condos adjacent to the main hotel. There are two different check-in lobbies, so be sure you go the correct one. The condo itself was actually pretty great. MUST bring eye masks to sleep bc the smoke alarms blink so often and bright it’s like a disco strobe. But otherwise, it’s very comfortable for a family- great size. Laundry pods are included, water to fridge is filtered to drink, etc. However, our primary pain w our stay was the Fairmont itself. The property does NOT look like the photos online! It is certainly not a true luxury property, like the nearby Rosewood Hotel. Even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired. The endless wait to go anywhere reduces even the longest of fuses. It is NOT a beachfront property! The beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach. We waited more than 15 min at one stop on property and finally, defeated, walked “home” w a slew of new mosquito bites. The food is nothing special- Touro, their steakhouse, was decent but overpriced. And even for an 8:30 seating you will find yourself sharing company with crying babies and individuals who are in sweats and tees. It felt more like a 3-star experience. Our butler was lovely and tried very hard to make us happy after our complaints were voiced. We shortened our stay by two nights (at a financial loss, no less) in order to “save” our vacation and stay elsewhere. Try the St Regis or The Edition in Kanai if you want a truly upscale experience and easy beach access with incredible food and service. Or the Rosewood in Mayakoba. You will not be able to eat dinner on other Mayakoba properties, as advertised, very easily. It takes effort and like very very late reservations (9-9:30pm).

Maria - Aug 20, 2023

Everything was excellent! Specially the staff and Fernanda our concierge that took care of us since before our arrival and after we left, she was truly amazing and made everything smooth and easy for us to enjoy our vacation. I highly recommend her!

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About This Hotel

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Tauro Steakhouse, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Make yourself at home in one of the 28 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private patios. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.

Located in Playa del Carmen, Fairmont Heritage Place Mayakoba is within a 15-minute drive of Tres Rios Ecopark and Mamitas Beach. This beach resort is 5.5 mi (8.9 km) from Maroma Beach and 5.6 mi (9.1 km) from Playa del Carmen Main Beach.

Near El Camaleón Mayakoba Golf Course

English, French, Spanish

Visa, Debit cards, Cash not accepted, American Express, Mastercard

Age Restriction

This property is for guests who are 18 and older.

Check-In Instructions

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards and debit cards; cash is not accepted. Cashless transactions are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Check-In Special Instructions

Front desk staff will greet guests on arrival.

Fees

Mandatory - You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Service fee: USD 35 per person, per night Resort fee: USD 35 per person, per night. We have included all charges provided to us by the property.

Optional - Fee for full breakfast: approximately USD 15 to 30 per person. Pet fee: USD 31.76 per pet, per day Service animals are exempt from fees. The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Amenities

Popular Amenities

Pool

Free Parking

Free Wi-Fi

Wheelchair

Restaurant

Gym

Pet-Friendly

Room Service

Spa

Meeting Rooms

Additional Amenities

Food and Drinks

Breakfast (surcharge)
Room Service
Barbeque Facilities
Bar
Beach Bar
Pool Bar
Mini Bar
Restaurant
Cafe

Services and Conveniences

Front Desk (24-hour)
Housekeeping
Laundry Services
Dry Cleaning
Laundry Facilities
Patio Access
Non-smoking
Non-smoking Rooms Available
Designated Smoking Areas

Room Amenities

Extra Long Bed Available
Internet Access (free)
Kitchen
Kitchenware

Fitness Activities

Fitness Facility (24-hour)
Nearby Fitness Facility (free)

General

Tv
Contactless Check In/out

Transportation

Car Charging Station
Parking (free)
Valet Parking (surcharge)
Bike Rental (surcharge)
Shuttle (surcharge)
Airport Transportation (surcharge)

Pet Policies

Pets Allowed

Accessibility

Wheelchair Accessible
Accessible

Health Services

Spa Services
Sauna
Massage Services

Swimming & Soaking

Pool
Hot Tub

Outdoor Recreation

Tennis
Hiking
Golf

Sanitation Procedures

Social Distancing In Place
Masks Available
Hand Sanitizer Provided
Staff Temperature Checks

Business Facilities

Meeting Space Available

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