Alaya Tulum
Carretera Tulum Boca Paila Km 8.3, Tulum, Quintana Roo
What guests liked
The hotel's beautiful beachfront location, stunning rooms, and exceptional staff make for a truly unforgettable experience.
AI summary generated from all reviews
Free Wi-Fi
Restaurant
Pet Friendly
Room Service
Spa
Meeting Rooms
Carretera Tulum Boca Paila Km 8.3, Tulum, Quintana Roo
Tulum Beach
1 min walk
Ven a la Luz Sculpture
12 min walk
Sian Ka'an Biosphere Reserve
27 min walk
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More About Alaya Tulum
Satisfy your appetite for lunch at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar.
Featured amenities include dry cleaning/laundry services, a safe deposit box at the front desk, and a water dispenser. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Make yourself at home in one of the 20 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and ceiling fans, and housekeeping is provided daily.
Located in Tulum (Zona Hotelera), Alaya Tulum is steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve. This beach hotel is 6.8 mi (11 km) from Tulum Mayan Ruins and 4.5 mi (7.3 km) from Playa Paraiso.
Near Tulum Beach
Portuguese, English, Spanish
Visa, Debit cards not accepted, Cash not accepted, American Express, Mastercard
Popular Amenities
Free Wi-Fi
Restaurant
Pet Friendly
Room Service
Spa
Meeting Rooms
Alaya Tulum Policies
Check-In
3:00 PM - 9:30 PM
Check-Out
12:00 PM
Age Restriction
This property is for guests who are 18 and older.
Check-In Instructions
Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards; cash is not accepted. Cashless transactions are available. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Check-In Special Instructions
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions).
know before you go
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Fees
Optional - Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4). Pet fee: USD 25 per pet, per stay. Rollaway bed fee: USD 45.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.