Hotel Kocai Izamal

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards, debit cards, mobile payments, and cash. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property offers transfers from the train station and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 9:00 AM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

A car is not required for transportation to and from this property.

Mandatory - You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MXN 16 per accommodation, per day We have included all charges provided to us by the property.